"Where's my order?" answered instantly.
Happier customers. Zero extra work.
Tracklepop automatically answers order-status questions using your Shopify store data, so customers get answers in seconds without you having to check every order yourself.
✓30-day trial ✓No credit card required ✓Quick setup
🔒 Secured with Shopify OAuth
Tracklepop helps you with repetitive customer inquiries
"Where Is My Order?" and other product questions can make up a huge portion of a Shopify store's support volume. It takes time, creates interruptions, and pulls you away from growing your business.
WHY IT FITS
No usage meters, no seat minimums, no onboarding calls. Just the parts a busy team actually needs.
Built for growing merchants like you
Knows your store
Every response pulls from real order status, tracking numbers, and the policy pages you actually publish.
One number on the invoice
Only $19, $49, or $99 a month. No per-resolution fees, no meter running during a sale, no bill that punishes you for growing.
Get started in minutes
Connect your store, forward your support inbox, and upload your store knowledge base and policies. You are good to go.
Same 500 AI resolutions, very different bill
$49
flat monthly
Tracklepop Growth plan
500 AI-resolved tickets included
Zero additional setup fees
Zero hidden base costs
Predictable monthly bill
VS
$450+
estimated monthly
A per-resolution competitor
Cluttered base fees
Unpredictable pricing
Hidden per-ticket costs
Confusing monthly bills
Base Fee
($60–200)
1
Resolution
#1
2
Resolution
#2…
AI Ticket
#500
GETTING STARTED
From install to first reply
Help it learn
Three steps. No sales calls in between.
STEP 1
Connect your store
Sign in using your Shopify account. Tracklepop pulls the last 60 days of orders and keeps them synced.
Get started in minutes
Connect your store, forward your support inbox, and upload your store knowledge base and policies. You are good to go.
Provide your product information, shipping and returns policy, or point it at your website.
STEP 1
STEP 1
Be one of the first 50 stores
We're onboarding beta merchants ahead of our Shopify App Store launch. No spam.
30-day free trial once live.
No credit card needed to join the waitlist.
BILLING & PLAN
Pricing
Flat monthly tiers, billed through Shopify. Scales with orders, not ticket count.
STARTER
$19/mo
Up to 300 orders/mo
✓Up to 300 orders/mo
✓100 AI-assisted resolutions/mo
✓Up to 10 knowledge base docs
✓Email inbox
✓Auto-respond capability
GROWTH
$49/mo
Up to 1,500 orders/mo
✓Up to 1,500 orders/mo
✓500 AI-assisted resolutions/mo
✓Up to 25 knowledge base docs
✓Auto-respond capability
✓Storefront chat widget
✓Priority support
PRO
$99/mo
Up to 5,000 orders/mo
✓Up to 5,000 orders/mo
✓2,000 AI-assisted resolutions/mo
✓Up to 100 knowledge base docs
✓All Growth features
✓Advanced analytics
✓Dedicated onboarding
Start my 30-day free trial
Send us your details and we’ll get back to you within three days.