"Where's my order?" answered instantly.
Happier customers. Zero extra work.
Tracklepop automatically answers order-status questions using your Shopify store data, so customers get answers in seconds without you having to check every order yourself.
Hi Jamie! Order #10482 shipped Tuesday via UPS and is on track for Friday. Tracking: 1Z999AA10123456789 — let me know if anything looks off!
Tracklepop helps you with repetitive customer inquiries
"Where Is My Order?" and other product questions can make up a huge portion of a Shopify store's support volume. It takes time, creates interruptions, and pulls you away from growing your business.
WHY IT FITS
Built for growing merchants like you
No usage meters, no seat minimums, no onboarding calls. Just the parts a busy team actually needs.
Knows your store
Every response pulls from real order status, tracking numbers, and the policy pages you actually publish.
One number on the invoice
Only $19, $49, or $99 a month. No per-resolution fees, no meter running during a sale, no bill that punishes you for growing.
Get started in minutes
Connect your store, forward your support inbox, and upload your store knowledge base and policies. You are good to go.
Same 500 AI resolutions, very different bill
$49
flat monthly
Tracklepop Growth plan
- 500 AI-resolved tickets included
- Zero additional setup fees
- Zero hidden base costs
- Predictable monthly bill
$450+
estimated monthly
($60–200)
Resolution
#1
Resolution
#2…
#500
A per-resolution competitor
- Cluttered base fees
- Unpredictable pricing
- Hidden per-ticket costs
- Confusing monthly bills
500 AI-resolved tickets at ~$0.90/resolution, on top of their $60–$200 monthly base — versus one flat number on Tracklepop.
GETTING STARTED
From install to first reply
Three steps. No sales calls in between.
Connect your store
Sign in using your Shopify account. Tracklepop pulls the last 60 days of orders and keeps them synced.
Help it learn
Provide your product information, shipping and returns policy, or point it at your website.
Watch it in action
Every reply is grounded and cited. Turn on autonomous sending once you trust what it writes.
Be one of the first 50 stores
We're onboarding beta merchants ahead of our Shopify App Store launch. No spam.
30-day free trial once live.
No credit card needed to join the waitlist.
BILLING & PLAN
Pricing
Flat monthly tiers, billed through Shopify. Scales with orders, not ticket count.
STARTER
Up to 300 orders/mo
- ✓ Up to 300 orders/mo
- ✓ 100 AI-assisted resolutions/mo
- ✓ Up to 10 knowledge base docs
- ✓ Email inbox
- ✓ 2 agent seats
GROWTH
Up to 1,500 orders/mo
- ✓ Up to 1,500 orders/mo
- ✓ 500 AI-assisted resolutions/mo
- ✓ Up to 25 knowledge base docs
- ✓ Email + storefront chat widget
- ✓ 5 agent seats
PRO
Up to 5,000 orders/mo
- ✓ Up to 5,000 orders/mo
- ✓ 2,000 AI-assisted resolutions/mo
- ✓ Up to 100 knowledge base docs
- ✓ All Growth features
- ✓ Unlimited agent seats
Start my 30-day free trial
Send us your details and we’ll get back to you within three days.